Abandoned cart recovery on WhatsApp
Abandoned cart recovery on WhatsApp sends the customer a message about the cart they left behind, right where they will actually read it. The assistant nudges at the moments you choose with up to three timed reminders, optionally with a discount code, and abandoned website checkouts get a one-tap resume link. The second the customer pays, every pending reminder is cancelled, and every recovered order is tracked as recovered revenue in your dashboard.
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Two kinds of abandonment, both covered
Carts built in the chat
When a customer builds a cart with the assistant on WhatsApp and goes quiet, the assistant follows up in the same conversation: the items, the total, and a way to finish. Because it is a live chat and not a one-way blast, the customer can reply "is there a smaller size?" and the AI closes the sale right there.
Checkouts abandoned on your website
When a customer starts checkout on your store, leaves their number, and disappears, the assistant sends one reminder with a one-tap link that resumes that exact checkout, with the cart and details already filled in. If they edit the checkout again, the timer resets instead of nagging them mid-decision.
Built to recover, not to annoy
- Up to three touches per cart, at delays you control, then it stops. No infinite drip.
- Stops on payment, instantly. Paying cancels every pending reminder, so nobody is asked to buy what they already bought.
- Optional discount code, using a code that already exists in your store, when you decide an incentive is worth it.
- Off by default. Like every automation here, you turn it on knowingly, and can turn it off any time with one toggle.
- Every send is logged in the conversation thread, so you can read exactly what your customers received.
Why recovery works better on WhatsApp
Recovery emails compete with a full promotions tab; a WhatsApp message sits in the same app the customer opens dozens of times a day, usually within minutes of arriving. That timing matters: the best moment to recover a cart is while the intent is still warm.
The bigger difference is that a WhatsApp reminder is the start of a conversation, not the end of a campaign. The customer replies with the objection that actually stopped them, and the AI answers it: shipping cost, size doubt, delivery time. Email recovery cannot negotiate; a sales agent can.
Cart recovery questions
When do the reminders go out?+
At the moments you choose. The defaults are a gentle nudge about an hour after the cart goes quiet and a follow-up later the same day, and you can set up to three touches per cart. Every reminder stops instantly once the customer pays.
Can I offer a discount in the reminder?+
Yes. Add one of your existing discount codes to the reminder settings and the assistant includes it. Many stores keep the first reminder discount-free and save the code for the last touch.
Is WhatsApp cart recovery better than email?+
For stores whose customers live on WhatsApp, yes. Recovery emails routinely land in promotions folders and go unread, while WhatsApp messages are typically seen within minutes. The reminder also reopens a two-way chat: the customer can ask one last question and the AI can close the sale on the spot.
Does it message people who never gave their number?+
No. Cart reminders go to customers who were already chatting with your store on WhatsApp, and checkout reminders go to customers who entered their number at checkout. It is recovery for your own carts, not cold outreach.
How do I know what it recovered?+
Every order that follows a recovery message within seven days is credited as recovered revenue in your dashboard, next to the exact conversation that closed it.