WhatsApp commerce, explained practically
Long-form guides to the problems WhatsApp commerce actually solves: fake COD orders, abandoned carts, confusing API bills. Each one is answer-first, dated, kept current, and honest about every method, including the ones we do not sell. Use them whether or not you ever use our product.
Last updated
Available guides
The whole journey in order: getting a business number, the catalog, how customers start a chat, taking the order, getting paid including COD, and when the free app stops being enough.
Meta now ships its own free AI agent that recommends products and closes sales. What it covers, what it costs once the free period ends, and the honest case for activating it before paying anyone, us included.
What returned-to-origin parcels really cost, and 7 prevention methods compared honestly, from manual calls and OTP to pre-dispatch WhatsApp confirmation.
Message templates you can copy, the three-touch timing that works, and the Meta template rules that decide whether your reminder is free, billable, or blocked.
Each one with its exact Shopify webhook, its Meta message category, and the specific cost it avoids. Including which of the twelve we do not do.
What the native catalog and cart actually do, where they stop, and what an AI agent adds on top. With the trade-offs of the AI approach stated plainly.
The practical setup for a bakery, boutique, or grocery: profile, catalog, QR on the counter, taking orders in chat, getting paid, and what breaks first as you grow.
Each guide carries a visible check date and is refreshed when the facts change, which in this market is often. A guide on what counts as a billable conversation is deliberately being held until after October 1, 2026, when Meta changes which in-window messages it charges for. Publishing it now would mean publishing something we already know expires.