Questions about selling with a WhatsApp AI assistant

No. You can connect your existing WhatsApp Business number, or register a new one during setup, whichever you prefer. Your customers keep chatting with the same number they already know.

Yes. Everything runs on Meta's official WhatsApp Business API, with no unofficial gateways and no risk to your number. Message templates go through Meta's normal approval process.

About five minutes of clicking: connect your store, connect your WhatsApp number, and the assistant is live. The one thing that can take longer is Meta's approval of outbound message templates (used for reminders sent outside an active chat), which usually clears within a day. Conversational selling works immediately.

No. Customers chat with your store in the WhatsApp app they already use, with your business name at the top. There are no apps, links, or accounts for them to set up.

Yes. The assistant lives on WhatsApp, not on your storefront, so it works with any theme without code changes. It uses your store's currency and language settings automatically.

No. There is no code, no theme changes, and nothing to host. If you can install an app, you can set this up.

It only answers from your live store data: products, prices, stock, and orders synced from your store. If it doesn't know something, it says so instead of guessing. You can also give it your own instructions and tone.

The assistant replies in the language the customer writes in, automatically. English, Arabic, Urdu, Hindi, Spanish, and most other major languages work out of the box, even mixed in the same conversation.

Yes. You can give it your own instructions and tone of voice, and every automation is a separate toggle. You can read every conversation word for word in your dashboard, and pause anything at any time.

Yes. It shows real product cards with photos and prices, adds items to a cart on a tap or a plain sentence, and closes with a secure checkout link from your store. On Shopify that is a real Shopify checkout; on WooCommerce it is your store's own payment page; stores without a website take orders as cash on delivery. See the AI sales agent for examples.

Button bots walk customers through fixed menus and break the moment someone types a real sentence. This is an AI sales agent: it reads free text, understands intent, searches your catalog, and holds a natural conversation from first question to checkout.

One customer chat session, however many messages it takes. A customer who browses, asks ten questions, and checks out still counts as one conversation. There are no per-message fees.

Not from us. Your plan is a flat monthly price metered by conversations. Meta charges its own WhatsApp Business API fees for some message types, but replies inside the 24-hour customer service window are free on Meta's side, which covers normal selling conversations. See pricing for the full breakdown.

You can see your usage in your dashboard at any time, and we will help you move to the right plan. There are no surprise per-message bills.

Yes. Shopify, WooCommerce, POS, and no-website stores all pay the same flat monthly price for the same features.

Yes, at any time. Plans are monthly, with no setup fees and no long-term contract.

The API itself has no license fee. Meta charges per delivered template message, with rates by country and category, and replies inside the 24-hour customer service window are free, which covers normal selling conversations. The tool on top is where bills vary wildly. The full honest breakdown is in the WhatsApp API pricing guide.

When a customer builds a cart and goes quiet, the assistant sends up to three reminders at the times you choose, with an optional discount code, and stops the moment they pay. Abandoned website checkouts get a reminder with a one-tap resume link. Details on the cart recovery page.

No. It only messages people about their own carts and orders, at the moments you configure, and every automation ships turned off until you enable it. Reminders stop the second a customer pays, and outbound messages respect Meta's template approval rules.

Every cash-on-delivery order triggers a WhatsApp message with Confirm and Cancel buttons before you ship. Confirmed orders are tagged cod-confirmed in your store; cancelled ones never leave the shelf, so you stop paying couriers to deliver parcels nobody wanted. More on the COD confirmation page.

Order confirmation when the order is placed, a shipped notice with the tracking link when you fulfill it, and a delivered notice. Each one is a separate toggle. More on the order updates page.

Yes. Every automation, from cart recovery and checkout recovery to each order notification and COD confirmation, is a separate toggle in your dashboard. Turn any of them on or off at any time; changes apply immediately.

Your dashboard tracks recovered revenue: every order that follows a recovery reminder within seven days is credited to it, and you can read the exact conversation that closed each sale.

Shopify and WooCommerce today, both one-click. POS systems are in early access: we sync your catalog and push confirmed orders back into your till. And if you don't have a website at all, we host your catalog for you.

Yes. Upload your products or a simple price list and we host the catalog for you. WhatsApp becomes your storefront, orders come in as cash on delivery, and every new order arrives on your own WhatsApp to confirm. See selling without a website.

It's in early access, starting with Loyverse. Tell us what you run and we'll work with you to connect it. See WhatsApp for POS.

You, in your dashboard. Conversations run through Meta's official API and your store's own WhatsApp number. We use your store data only to answer your customers, and we never sell it.